Product design engagement · for a claims services provider
Scribr
A staff-facing app built around AI to create gold-standard templates and automate claim processing from handwritten documents.
What We Did
- End-to-end product design
- Design system & component library
- AI workflow design with data scientists
- Release planning & post-release testing
The Outcome
AI embedded in templates, extraction, and linking.
Working closely with a team of data scientists, we embedded AI throughout the product — letting staff create gold-standard templates in minutes, link fields to databases across their systems, and automatically extract data from physical claim forms.
The Results
24× faster
Gold template creation
(compared to competitor tools)
10× faster
Entity extraction and claim processing
(measured against 6 document types)
The Approach
Designed from a flexible, scalable design system.
A lean system kept every release fast and consistent — and ready to wear any client brand.
Colour tokens
A tokenised colour palette lets the product adapt to any client brand without touching core component structures.
Typography
Accessibility-focused typography designed for clear readability and usability for all users.
Component library
A lean, flexible component and pattern library drove speed and consistency — rapid delivery without compromising the experience.
Working in the open
Design, planning, and build shared one connected toolchain, so components moved from design to documented, built reality without translation loss.
The Approach
A lean release schedule for consistent new value.
A monthly release rhythm delivered new value continuously while keeping overheads small. Every release was validated with real users — quick surveys and qualitative feedback — so each feature’s impact was measured, not assumed.
Release 1 — MVP
Say goodbye to deciphering every Australian’s handwriting. Create a gold template for each physical claim form, and every time one rolls in, Scribr handles the handwriting and data entry — faster claims for the people filing them, fewer clicks for staff.
- Release 2 — AI empowered
- Release 3 — Template testing